Sarovar Hotels Privacy Notice

Sarovar Hotels Private Limited (“Sarovar”, “we”, “us” or “our”), part of Louvre Hotels Group, respects your privacy and is committed to protecting your personal data. This Privacy Notice explains how we collect, use, disclose, store, and protect personal data when you visit our website, make reservations, stay at our participating hotels, or interact with our services.

We process personal data in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the rules made thereunder, and the European Union General Data Protection Regulation (“GDPR”), wherever applicable.

1. Collection and Use of Personal Data

We may collect personal information such as your name, contact details, nationality, identification details, reservation and stay information, payment details, preferences, enquiries, and feedback. We may also collect technical information, including IP addresses, browser information, and website usage data through cookies and similar technologies. Personal data may be collected directly from you, through our website, hotels, authorised booking channels, service providers, or other lawful sources.

• We process such information for legitimate and specified purposes, including:

• Managing reservations, payments, accommodation, and guest services.

• Responding to enquiries, complaints, feedback, and service requests.

• Managing guest preferences and improving our services.

• Complying with applicable statutory, regulatory, and legal obligations.

• Maintaining website functionality, security, and fraud prevention.

• Sending promotional communications and personalised offers, subject to applicable consent and legal requirements.

• Facilitating participation in loyalty programmes, including Radisson Rewards, where applicable.

• Personal data is processed on the basis of consent or other grounds permitted under applicable law, including contractual necessity, legal obligations, and legitimate interests where recognised under the GDPR, and consent or certain legitimate uses permitted under the DPDP Act.

Radisson Rewards: Sarovar Hotels participates in the Radisson Rewards loyalty programme. Where you enrol in or use Radisson Rewards, relevant personal information may be shared with the entities administering the programme for membership management, benefits, and related services. Such processing is governed by the applicable Radisson Rewards Terms and Privacy Notice, available at the Radisson Rewards Privacy Notice.

2. Data Sharing, Protection and Retention

Sarovar Hotels Private Limited, Louvre Hotels Group, and individual hotels within the network may each independently determine the purposes and means of processing personal data for their respective activities. Accordingly, each entity acts as an independent data controller or data fiduciary, as applicable, and is responsible for its own processing activities.

• Data Sharing: We may share personal data, where necessary, with Louvre Hotels Group, participating hotels, Radisson Rewards programme operators, authorised technology and service providers, booking and payment partners, professional advisers, and competent authorities, subject to applicable legal requirements and appropriate safeguards.

• International Transfers: Where personal data is transferred internationally, we comply with applicable cross-border transfer requirements, including the safeguards prescribed under the GDPR and restrictions, if any, applicable under Indian law.

• Security Measures: We implement reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure, and take appropriate action in the event of a personal data breach as required by applicable law.

• Data Retention: Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, comply with statutory or regulatory requirements, resolve disputes, or establish or defend legal claims, subject to applicable retention and erasure obligations.

Thereafter, it is securely deleted or anonymised, as appropriate.

• Cookies: Our website uses cookies and similar technologies for essential functionality, analytics, and other permitted purposes.

3. Your Rights, Consent and Contact Details

Depending on the applicable law, you may have rights to access information relating to your personal data, seek correction, completion, updating or erasure, withdraw consent, and raise grievances.

• Under GDPR: Where the GDPR applies, you may also have additional rights, including data portability, restriction of processing, and objection to certain processing activities, subject to applicable conditions.

• Under DPDP Act: Where the DPDP Act applies, you may also exercise applicable rights relating to grievance redressal and nomination.

• Withdrawing Consent: You may withdraw your consent at any time through the available consent management mechanism or by contacting us.

Withdrawal shall not affect the lawfulness of processing undertaken before such withdrawal or processing otherwise authorised by law.

Contact Information
To exercise your rights or raise any privacy-related concern, please contact:

Sarovar Hotels Private Limited

• Registered Office: 42, Mittal Chambers, Nariman Point, Mumbai – 400021, India

• Privacy / Grievance Contact: [Name / Designation]

• Email: [Privacy / Grievance Email Address]

You may also approach the relevant data protection authority where permitted by applicable law.

Sarovar reserves the right to update this Privacy Notice periodically to reflect changes in its operations, legal obligations, or privacy practices. The updated notice will be published on the website with its effective date.